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About Your Bill/Patient Accounts

Johnson Memorial Hospital uses many cost-saving methods to keep your hospital bill as low as possible while providing the highest level of care. It also strives to make its billing process as easy as possible for its patients. Each bill includes two areas - the daily room charge and special services.

The daily room charge includes the use of the room, nursing care, meals, housekeeping, laundry service, building maintenance and administrative services. Special services ordered for you by your physician are additional charges that will be itemized on your hospital bill. These include the use of operating rooms, anesthesia, oxygen, laboratory tests, radiology, physical therapy and medications.

The bill you receive from the hospital does not cover the fees of any of the physicians who treated you. You will be billed separately for their services.

JMH’s Patient Accounts Department will bill your insurance company on your behalf. The Hospital participates with most major insurance and managed-care companies. A listing of companies that we have a contract with is provided below. Please note that if your insurance company is not listed, it does not necessarily mean that you cannot utilize JMH’s services.

As you are probably aware, you are responsible for any deductibles and/or co-insurance that apply to your policy, and we request that these payments be made during pre-registration or at the time of service. For your convenience, we are able to accept payments in cash, check, Discover, Visa or MasterCard.

If you have any questions or concerns regarding your account or would like to discuss payment arrangements, please don’t hesitate to contact our Patient Accounts Department. One of our friendly customer-service representatives will be happy to assist you during regular business hours, which are Monday through Friday, 8 a.m. to 4:30 p.m.

The Department can be reached via phone at (800) 380-4806, via fax at (860) 684-8181 or via e-mail at patientaccounts@jmhosp.org.

Participating Insurance and Managed Care Companies
As of this date, Johnson Memorial Hospital participates with the following insurance and managed-care companies:

Aetna/U.S. Healthcare
America’s Health Plan
American SelectCare Corp.
Anthem Blue Cross Blue Shield
CCN (formerly Medview)
ChoiceOne, Inc.
Connecticut General Life Insurance Co.
Connecticut Pipe Trades Local
Consumer Health Network Plus
Direct Care America
Evolutions Healthcare Systems
Firsthealth Network
Healthcare Value Management, Inc.
Health Management Center, Inc.
Health Payors Organization, L.T.D.
Healthstar, Inc.
Multiplan, Inc.
Northeast Health Direct
Pioneer Health Care, Inc.
Preferred Health Network
Private Healthcare Systems
Pro America Managed Care
Prudential Insurance Company of America
USA Health Network
United Healthcare of New England
Wellcare of Connecticut

Note: Many insurance and managed-care companies require pre-authorization/pre-certification for services. Be sure to check your policy for details.

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